1. Introduction

This Returns and Refunds Policy outlines the terms and conditions for returning goods and requesting refunds from HarvieNexus Imports and Exports. This policy complies with UK consumer protection laws, including the Consumer Rights Act 2015.

2. Right to Cancel

Under UK law, you have the right to cancel your order within 14 days of receiving the goods (cooling-off period). This applies to:

• Online purchases
• Distance selling contracts
• Off-premises contracts

3. Return Process

3.1 Initiating a Return

To initiate a return:

• Contact our customer service team
• Provide your order number
• Explain the reason for return
• Request a returns authorization number

3.2 Return Timeframe

Returns must be initiated within:

• 14 days of receipt for standard returns
• 30 days for faulty goods
• 6 months for goods not conforming to contract

4. Return Conditions

Goods must be returned:

• In their original packaging
• With all accessories and documentation
• In an unused condition
• With the returns authorization number clearly visible

5. Return Shipping

Shipping costs for returns:

• Free for faulty goods
• Free for goods not conforming to contract
• Customer's responsibility for change of mind returns
• Must use approved shipping methods

6. Refund Process

6.1 Refund Eligibility

Refunds will be issued for:

• Faulty goods
• Goods not conforming to contract
• Goods damaged in transit
• Change of mind returns (within cooling-off period)

6.2 Refund Timeline

Refunds will be processed:

• Within 14 days of receiving returned goods
• Within 14 days of cancellation for unshipped orders
• Using the original payment method
• Including shipping costs where applicable

7. Exceptions

Returns may not be accepted for:

• Custom-made or personalized items
• Perishable goods
• Goods sealed for health protection
• Goods that become mixed inseparably with other items

8. Quality Issues

For quality-related issues:

• Report within 30 days of receipt
• Provide photographic evidence
• Include detailed description of the issue
• Follow our quality inspection process

9. International Returns

For international returns:

• Follow local customs regulations
• Include all required documentation
• Use approved international shipping methods
• Be aware of potential customs duties

10. Contact Information

For returns and refunds inquiries:

Email: support@harvienexus.com
: troy@harvienexus.com
Address: 23 Dongola Road, Ayr KA7 3BJ
Phone: +44 (0) 20 XXXX XXXX